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A breath of fresh air... Saturday, April 11, 2009 Recently, Benjamin and I had his every-6 month check up for the tubes in his ears. He's had them for about 18 months, and has, thankfully, been ear infection free since they were placed. I digress. We moved about a year ago (safely landing in the first time home-buyer tax credit by 2 weeks, as we learned this afternoon; yippee!), but I still take him back to the same ENT, even though it's a 70 mile drive through Northern Virginia and DC traffic. Why? Because they are electronic. I searched for a new ENT here, and even asked our doctor for recommendations, but alas, I've not found one nearby who is willing to abandon the paper chart. So we drive. First, I should disclose that this doctor is not using a Bond product. Or Peak Practice. In fact, he's using one of our top competitor's products. But, he's using it well. And that's helping me. I was sent an auto-email reminder that it was time to schedule Benjamin's appointment. I put in my appointment request online, and was given 5 options to choose from. I submitted my choice, and immediately got a confirmation email of our appointments with both the doctor, and the audiologist. I got a reminder, via email, two days prior to the appointment. Catching on here? Nothing was overly intrusive. I didn't have to wait on hold for 20 minutes (like I did with my primary doctor this week...). I didn't have confirmation phone calls taking up my time, and most importantly, I left with a digital copy (on my cheapie USB drive) of Benjamin's records, so I could *ugh* print out a copy to give to his pediatrician back in NoVA. It was simple. I am busy, so I need simple. I truly look forward to the day when I do not have to give up nap-time to be on hold with my doctor's office! ~Courtney Larned posted at 5:10:51 PM |
